POLICIES
CONFIDENTIALITY
P&P, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use for the personal benefit of P&P, or divulge, disclose, or communicate in any manner, any information that is proprietary to its clients. P&P and its employees, agents, and representatives will protect such information and treat it as strictly confidential. This provision will continue to be effective after the termination of contracts. Any oral or written waiver by clients of these confidentiality obligations which allows P&P to disclose clients’ confidential information to a third party will be limited to a single occurrence tied to the specific information disclosed to the specific third party, and the confidentiality clause will continue to be in effect for all other occurrences.
AI
P&P, and its employees, agents, or representatives will not at any time or in any manner, either directly or indirectly, use generative AI engines or software to accomplish its Services. Any discovered use of generative AI implemented by clients for plotting, drafting, or editing material beyond basic grammar-checking functions as relates to the Work may be considered by P&P a material breach of contract and P&P may cancel contract and/or seek legal remedies, disqualifying clients from the below REFUND clause.
REFUND
Please refer to your contract for your agreed upon refund terms. If you do not have a refund clause in your contract, please refer to the following:
P&P shall provide a 75% refund, excluding booking deposit, in the event of reasonable grievance made on part by clients within 15 days after receiving returned manuscript with completion of first round notes. Determination of validity of complaint remains with P&P.